Refund policy

At Oomph Global, we are committed to delivering premium-quality products. Due to the intimate nature of our products and to maintain the highest hygiene standards, we have established the following policy.

Return & Exchange Policy

For hygiene and safety reasons, all sales are final on the following categories:

  • Bras
  • Panties
  • Underwear
  • Swimwear
  • Sleepwear

We do not accept returns, exchanges, or refunds for:

  • Incorrect size, color, or style selected by the customer.
  • Change of mind after placing an order.
  • Products that have been used, washed, or damaged after delivery.

Replacement Policy

We offer a free replacement in the following cases:

Manufacturing Defect

If your product has a manufacturing defect, please contact us within 7 days of delivery. After verification, we will arrange a replacement at no additional cost.

Incorrect Product Received

If you receive the wrong product due to our error, we will replace it free of charge.

Damaged Package

If your order arrives damaged, please report it within 24 hours of delivery and provide:

  • An unboxing video
  • Clear photos of the damaged package and product

This helps us verify the issue and process your replacement quickly.

Refund Policy

Refunds are not available except in cases where a replacement cannot be provided due to stock unavailability or other exceptional circumstances. If approved, the refund will be processed to your original payment method within 5–7 business days.

How to Request a Replacement

To request a replacement, please contact our customer support with:

  • Order Number
  • Registered Email Address
  • Clear Photos or Videos of the Product
  • Unboxing Video (for damaged or incorrect items)

Contact Us

If you have any questions regarding our Return, Exchange & Refund Policy, please contact our customer support team. We're here to assist you and ensure a smooth shopping experience.